“Training is an opportunity to enhance knowledge and establish confidence, it is our absolute passion and responsibility”
Jake Findlay, director of the company.
Even the most experienced installers may need assistance with system installation, but all too often the companies that distribute such products only take responsibility for their systems up to the point of purchase, after which any urgency for customer service seems dissipate.
As a result of this, customers can be waiting hours or sometimes days for the support they need, all the while phone bills and costs related to hiring installers are piling up.
There is only one way to describe how seriously Bunsen Air dealers take the training and technical support of their installers and customers, and that is ‘extremely’!
Proud of their ability to teach and empower installers and dealers with the knowledge and confidence they need to advance the installation of innovative new technologies like Bunsen Air, the Technical Support Team for Bunsen Air, check out the support they offer to their customers. clients as important as the sales of their systems.
in support work
Bunsen Air distributors are a Yorkshire based company, and in true ‘Yorkshire spirit’ they are there to offer friendly and personal support at any time of day.
In addition to its responsive and personal approach, the company also considers how it can save its customers money by using available information technology to communicate directions, directions, or guidance as efficiently as possible.
Realizing that when it comes to facility basics, the last thing their customers want is to be stuck in a line for minutes, Bunsen Air has chosen to use a method of communication that reflects the modern society we now live in. .. video and voice communication.
If the relevant Bunsen Air installation video is not available, then the support team will create one there and then use a popular phone app. This is sent to the customer via the app or an email link which is free. If necessary, the team will call you back and explain the video at the same time.
Jake Findlay, company director, comments: “The best part is that because we have our own Bunsen Air installation on site, we can look at any component of the system at the same time as an installer and through the use of video technology. “. , they can reflect exactly what we’re showing them to do, support doesn’t get more personal or more efficient than that!”
Realizing the potential that implementing the apps and technologies we use every day to communicate with friends and family could have to save customers money and time, Infinity Innovations has created customer service that makes customers friendly, approachable, witty and superior in terms. technical support and customer service offered to its customers.
the training center
Bunsen Air has a training center at its Denholme Bradford warehouse, where installers and customers receive heat pump technical support and thermodynamic training prior to purchase or installation.
In addition to this, the company can arrange site visits and on-the-job support, to ensure successful first installations.
Jake Findlay, director of the company, adds: “Training is an opportunity to boost knowledge and build confidence, it is our passion and absolute responsibility. By sharing ideas, knowledge and experience, we build valuable skills, and that is what makes everything we do is worth it.”
what our customers say
This passion for customer service and education is reflected in some of the fantastic feedback we’ve received…
“Your company is brilliant” - Installer in Scotland
“So unbelievably fast, it was like calling an old friend who had all the time in the world for me - guys, brilliant support” - Customer in Leeds, Yorkshire
“Fabulous company, I have never had this level of personal support during any installation before” - Installer in Dorset